Frequently Asked Questions
Everything you need to know about shopping with OZiva
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
OZiva is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our seasonal collections to minimize our environmental footprint.