Returns & Exchanges
At OZiva, we want you to be completely satisfied with your fashion purchases, which is why we offer a seamless 30-day return and exchange policy for all unworn items with original tags. Whether it's a fit issue or a change of heart, our goal is to ensure your shopping experience remains as effortless as your style.
Initiate Request
Log into your OZiva account, navigate to 'My Orders', and select the items you wish to return or exchange to receive your prepaid shipping label.
Pack Your Items
Securely place the items in their original packaging, ensuring all clothing tags are attached and the garment is in its original, unworn condition.
Ship It Back
Drop off your package at any authorized courier location or schedule a free home pickup using the return label provided in your portal.
Receive Refund or Exchange
Once our quality team inspects the returned items, we will process your refund to the original payment method or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing